Your Satisfaction isOur Guarantee
We stand behind every vehicle we sell. Our comprehensive return and refund policy ensures you can purchase with confidence, knowing we'll work with you if you're not completely satisfied.
Our Promise to You
We offer a comprehensive 3-day return policy on all vehicles to ensure your complete satisfaction. If you're not happy with your purchase for any reason, we'll work with you to make it right.
Return Conditions
What's Required
- Return within 3 calendar days of purchase
- Vehicle in same condition as sold
- Maximum 300 miles added to odometer
- All original documents and accessories
- Valid reason for return
- Inspection and approval required
What's Not Covered
- Damage beyond normal wear and tear
- Missing accessories or documents
- Excessive mileage over 300 miles
- Modifications made to the vehicle
- Accidents or incidents
- Change of mind after 3 days
Returning a vehicle is simple and straightforward. Follow these steps to initiate your return:
Contact Us Immediately
Call us at (555) 123-4567 or visit our showroom within 3 days of purchase to initiate the return process. The sooner you contact us, the smoother the process will be.
Schedule Inspection
We'll schedule a thorough inspection of the vehicle to ensure it meets our return criteria. This inspection typically takes 30-60 minutes and can be done at our showroom.
Complete Documentation
Provide all original purchase documents, vehicle registration, insurance information, and any accessories that came with the vehicle. Complete return paperwork will be provided.
Process Refund
Once approved, we'll process your refund within 5-10 business days. Refunds will be issued in the same form as the original payment method used for the purchase.
What's Refundable
What's Not Refundable
Vehicle Exchange Option
Instead of a full return, you may choose to exchange your vehicle for another one in our inventory. This option provides more flexibility and may be more convenient for your needs.
Exchange Benefits:
- No waiting period for refund processing
- Flexible pricing adjustments
- Transfer of warranties and services
- Simplified paperwork process
- Immediate availability of new vehicle
Exchange Process:
- Same 3-day timeframe applies
- Vehicle inspection still required
- Price difference handled at time of exchange
- New financing may be required
- Updated documentation provided
Extended Return Period
In certain circumstances, we may extend the return period beyond 3 days. These situations are evaluated on a case-by-case basis:
- Vehicle defects discovered after purchase
- Financing approval issues beyond customer control
- Medical emergencies affecting ability to complete purchase
- Job loss or significant financial hardship
- Family emergencies or unexpected circumstances
Lemon Law Protection
If your vehicle qualifies under state lemon law provisions, you may have additional rights beyond our return policy. We fully comply with all applicable lemon law requirements and will work with you to resolve any qualifying issues.
Note: Lemon law protections vary by state and typically apply to vehicles with recurring defects that cannot be repaired after multiple attempts. Contact us for specific information about your state's lemon law protections.
Q: Can I return a vehicle if I change my mind?
A: Yes, within the 3-day return period, you can return a vehicle for any reason, including change of mind. However, the vehicle must meet all return conditions.
Q: What if I find a defect after the 3-day period?
A: Defects discovered after the return period are covered under our warranty policy. We'll repair or replace defective parts according to warranty terms.
Q: How long does it take to process a refund?
A: Refunds are typically processed within 5-10 business days after approval. The exact timing depends on your payment method and financial institution.
Q: Can I return a vehicle if I've already registered it?
A: Yes, registration doesn't affect your return rights. However, registration fees paid to the DMV are not refundable through us.
Q: What if I can't return the vehicle within 3 days?
A: Contact us immediately to discuss your situation. We may be able to work with you on a case-by-case basis for special circumstances.
Our customer service team is here to help with any questions about returns or refunds. Contact us immediately if you need to initiate a return or have questions about our policy.
Available during business hours
Response within 2 hours
1-20-7 SHIMOUMA, SETAGAYA-KU, TOKYO JAPAN
Sat: 9AM-6PM | Sun: 11AM-5PM